FARE RULES

BANGKOK AIRWAYS CONDITIONS

Conditions  Web Promotion               Web Saver Web Freedom Blue Ribbon
Hand baggage

07 kg

07 kg

07 kg

07 kg
Checked baggage

20 kg

20 kg

20 kg

40 kg
Changes in name

Not permitted  

Not permitted  

Not permitted  

Not permitted  
Changes in date/time Change fee, and fare difference (if any) apply Change fee, and fare difference (if any) apply Change fee, and fare difference (if any) apply Without change fee and fare difference (if any) apply

Changes in itinerary

Not permitted

Not permitted

Change fee, and fare difference (if any) apply

Without change fee and fare difference (if any) apply
Cancellation/Refund

Not permitted

Not permitted

Not permitted

Not permitted

Time condition

24 hours before the 1st commencing flight departure time


Note:

• Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 24 hours before departure time

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Bangkok Airways Airways (PG) Fare & Flights

(*) For flights operated by Bangkok Airways Airways (PG), customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

THAI VIETJET AIR CONDITIONS

Conditions ECO DELUXE SKYBOSS
Hand baggage

07 kg

07 kg

10 kg

Checked baggage

Purchase

20 kg

30 kg

Changes in name

Not Permitted  

Not Permitted  

Not Permitted  

Changes in itinerary

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

• Free of charge
• Fare difference applies (if any)

Upgrade

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

Not applicable

No-show

• The no-show flight ticket is automatically cancelled
• The entire fare of the cancelled flight is forfeited

Contact us within 3 working days after the scheduled departure time to request cancelling

Cancelation & credit shell

• Not Permitted

• Not Permitted

 • Not Permitted

Time condition

All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

Note:

• Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 24 hours before departure time

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Vietjet (VZ) Fare & Flights

(*) For flights operated by Vietjet Air and Thai Vietjet Air, customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

Changing fee

Package Domestic International

Route, date, flight change

USD 30

USD 45

Name change

USD 30

USD 45

Cancelation & credit shell
(SkyBoss only)

USD 30

USD 45

Baggage Fare

Package

Domestic

International

Note

BKK/RGN/KUL

HKG/TPE/TNN /RMQ/KHH/REP/SIN

ICN/PUS/PUS-REP (1 stop-HAN)

15kg

USD 10

USD 18

USD 23

USD 30

Prepaid baggage via website.

20kg

USD 12

USD 20

USD 25

USD 35

25kg

USD 15

USD 30

USD 36

USD 45

30kg

USD 19

USD 35

USD 43

USD 55

35kg

USD 22

USD 40

USD 49

USD 65

40kg

24 USD

USD 45

USD 56

USD 75

Baggage at the airport

USD 15 / 15kg

USD 30 / 20kg

USD 40 / 20kg

Buy at the airport (3 hours before departure time)

Over weight

USD 2 / kg

USD 15 / kg

SRI LANKA FARE RULES

Conditions Value   Flexi   Business Promo Business Flexi
Hand baggage

07 kg

07 kg

07 kg

07 kg
Checked baggage

20 kg

20 kg

30 kg

30 kg
Changes in name

Not permitted  

Not permitted  

Not permitted  

Not permitted  
Changes in date/time Change fee, and fare difference (if any) apply Change fee, and fare difference (if any) apply Change fee, and fare difference (if any) apply Without change fee and fare difference (if any) apply

Changes in itinerary

Not permitted

Not permitted

Change fee, and fare difference (if any) apply

Without change fee and fare difference (if any) apply
Cancellation/Refund

Not permitted

Not permitted

Not permitted

Not permitted

Time condition

24 hours before the 1st commencing flight departure time

Note:

• Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 24 hours before departure time

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Batik Air (ID) Fare & Flights

(*) For flights operated by Batik Air (ID), customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

 

Top Destinations

Colombo

Colombo

Sri Lanka’s vibrant capital, offering seaside promenades, cultural landmarks, lively markets, and modern attractions that blend history with urban energy.

Kandy

Kandy

A cultural highland city known for the Temple of the Tooth, scenic Kandy Lake, lush forests, and traditional festivals that showcase Sri Lanka’s heritage.

Ella

Ella

A charming hill-country town featuring the Nine Arch Bridge, Ella Rock trails, lush tea plantations, and cool mountain views ideal for relaxed adventures.

Galle

Galle

A scenic coastal city famed for the Galle Fort, sunny beaches, the iconic lighthouse, and colonial-style streets that blend history with ocean beauty.


Frequency and Questions

Responsive image
The ideal time to book your flight is between 1 to 3 months before your departure date. However, for holiday seasons or New Year celebrations, we recommend booking even earlier to secure the best deals.
Ensure all the information you provide matches exactly with your passport or other identification documents. Any discrepancies or missing details could result in boarding denial.
Our website accepts all international credit cards, along with Paypal for specific cases. Should you encounter any issues during payment, please review the guidance on our site or contact our support team at support@srilankaairways.org for assistance.
Please check your spam or junk mail folder for emails from us following your booking. If you still haven't received any confirmation, there might have been an error with the email address you provided or your mailbox settings. For further help, reach out to our support team via support@srilankaairways.org.
- Email Us: For quick and detailed responses, we highly recommend emailing us directly at support@srilankaairways.org. Our support team is ready to assist you with any inquiries or issues you might have.
- Live Chat: For immediate assistance, engage with us through the live chat feature on our website. Just click on the chat icon located in the bottom right corner of your screen.
- Call Us: If you prefer to speak with us directly, please call our hotline at the numbers provided below:
+ US/Canada: (+1) 917 267 7860
+ UK: (+44) 208 638 7060
We're here to help resolve your issues quickly and efficiently.
AS RECOMMENTED ON
recomented on page
PAYMENT SUPPORT
payment support in srilankaairways.org